If You Use a Payroll Service
If you use a payroll service, we encourage you to give them this link to the KPC web site: www.kspaycenter.com. Your payroll service will need the instructions and information on our site to make your remittance payments correctly. Please remember: Even if the actual work is outsourced to a payroll service, the employer will be held responsible for obeying court orders and complying with income withholding laws.
If you use a payroll service, ask them if they can remit your support payments by EFT, using either the CCD+ or CTX format. Many payroll services now include this in their standard service package or as an optional service. If you and your payroll service decide they will remit your support payments by traditional EFT, please have them call the KPC at 1-877-729-6367 between 8 a.m. and 5 p.m. Central Time (Monday through Friday, except state holidays) to speak with our Employer EFT Coordinator. For more information about EFT, click here.
Another option for your payroll service is to use KPCpay instead of EFT to remit your support payments to the KPC. Before your payroll service tries to set up the KPCpay account, though, we strongly encourage them to call the KPC at 1-877-729-6367 between 8 a.m. and 5 p.m. Central Time (Monday through Friday, except state holidays). If we make sure in advance that you and your payroll service understand and have prepared all the necessary steps for using KPCpay, such as authorizing the payment method, problems and delays can be avoided. Please note that, although traditional EFT transactions sent by a payroll service can easily show that payments were sent on behalf of a specific employer, KPCpay transactions may not always be able to identify the specific employer. For more information about KPCpay requirements, please click here.
If your payroll service will be remitting support payments through the mail, please have them follow the instructions under If You Mail Payments to the KPC. We strongly encourage them to use the Employer Payment Template for the detailed information we need to record payments.