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If You Receive Support
JPMC NOW Debit Card (Prior to 8/8/2016)
The bank that manages the Kansas Payment Center’s debit card program changed on August 8, 2016. After August 8, 2016 your child support disbursements will be deposited on a Key2Benefits debit card. For more information about the new debit card program, click here.
Your KPC NOW Visa debit card remains active after the change in August. After August 8, 2016, we urge you to use any remaining balance on the KPC NOW debit card. You cannot transfer funds on the KPC NOW Visa debit card to the new Key2Benefits MasterCard.
How can I check my NOW card balance?
There are several ways to check how much money is left on your NOW card:
Call the toll free Debit Card Customer Service number printed on the back of your NOW card (1-866-865-1226) and use the automated voice menu. You will need your NOW card Access Code. There is no fee for this service, and it is available 24 hours a day, 7 days a week.
Go online at www.ucard.chase.com and look at your card account. You will need your NOW card Access Code. There is no fee for this service, and it is available 24 hours a day, 7 days a week.
You may also check your balance at an ATM (Automated Teller Machine) for a fee of $0.95 for each inquiry. Swiping your card at an ATM may be convenient, but can also be costly.
For some transactions, merchants are allowed to use a “pre-authorized hold” to protect themselves from fraud or theft. The most common ones are for pay-at-the-pump gasoline purchases or hotel reservations. A pre-authorized hold is temporary, but it can cause a later transaction to be denied if you have a relatively low balance on your NOW card.
Are there fees?
If you use the NOW card carefully, you can avoid paying any fees. But there are fees for many services, so please check the fee schedule to see which ones may affect you. To view the fee schedule and see answers to Frequently Asked Questions, please click here. The fee schedule is at the end of the FAQ.
What if I move or my name changes?
Please contact the KPC right away with new information if you move or your name changes.
What if my NOW card is lost or stolen?
Call Debit Card Customer Service immediately at 1-866-865-1226 to report the missing card, so no new activity will be allowed on that card. Please tell the Debit Card Customer Service representative exactly when the card was lost or stolen, so the representative can look for any card activity that came later. Your card balance is protected under federal laws, but you can help us prevent fraud. Please report a missing card right away to expedite the delivery of a replacement NOW.
How and when do I contact Debit Card Customer Service? How do I get information about my NOW card account?
Debit Card Customer Service is separate from the regular KPC customer service unit—they even have different hours of operation. Debit Card Customer Service only handles questions about an existing NOW card and the transactions made using that card. They cannot answer questions about your support case or payments that have not been loaded onto the NOW card yet.
You may call Debit Card Customer Service toll free at 1-866-865-1226 – you will need your NOW card Access Code. The automatic voice menu (IVR) can provide most of the information you need about your NOW card account, but representatives are available 24 hours a day, 7 days a week, including holidays to assist with questions concerning:
- Report a lost or stolen NOW card
- Check your NOW card balance before you make a purchase or withdrawal
- Check your last 5 card transactions (purchases, withdrawals, or fees)
- Check your last 5 card deposits
- Change your NOW card PIN
- Get help if you have problems using your NOW card
- Ask questions about your NOW card account
You may also check your NOW card account or contact Debit Card Customer Service using the website www.ucard.chase.com. You will need your NOW card Access Code to access these options:
- Look at your NOW card account information
- Sign up for Deposit Notification Alerts
- Send and receive secure e-mail with Debit Card Customer Service
- Check your NOW card balance before you make a purchase or withdrawal
- Look at your NOW card transaction history – all recent activity or the whole history
- Print statements
- Change your NOW card PIN
- Pay bills using the funds in your NOW card account
- Transfer funds from your NOW card account to a bank account
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